barry brooks
- Total activity 15
- Last activity
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Activity overview
Latest activity by barry brooks-
barry brooks created an article,
How do I add additional drivers to my Standard or Business Plan?
As an owner or admin of an account, you can invite others to join and drive under your account by following the below steps: Login to your Zipcar account Click on My Account at the top of the p...
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barry brooks created an article,
Driving Credit Matrix
Driving Credits are issued to correct and compensate members for reservation-related issues or to occasionally celebrate our members.Normal Cars (Prius, Altima, Sienna)5 Minute = $1.75 credit15 min...
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barry brooks created an article,
How do I cancel my membership?
Customers can pause their monthly membership for up to three months, allowing them to take a breather without saying goodbye. For more information, check out this article! Log in to your Zipcar a...
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barry brooks created an article,
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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barry brooks created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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barry brooks created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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barry brooks created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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barry brooks created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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barry brooks created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more
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barry brooks created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...